General terms of use

Translation provided for information. In case of any difference, only the French version is binding. Read the French version

Purpose

These General Terms of Use set out the conditions for accessing and using the Tayba Travel digital platform.

The platform allows users to view offers, configure Umrah/Hajj packages, manage their file and follow the steps related to their trip.

Access to the platform

Access to the platform is reserved for adults with legal capacity. Some features require a user account to be created.

Tayba Travel reserves the right to restrict or suspend access to the platform if these Terms of Use are not complied with.

Creating and managing the account

When creating the account, the user undertakes to provide accurate, complete and up-to-date information. Each user is responsible for keeping their login details confidential.

Any fraudulent or unauthorised use of the account must be reported to Tayba Travel without delay.

Use of the platform

The platform is intended for strictly personal and non-commercial use.

In particular, the user undertakes not to:

• Misuse the features of the platform,
• Provide false or misleading information,
• Harm the proper functioning, security or integrity of the service.

Availability of the service

Tayba Travel uses reasonable means to ensure the platform is accessible.

However, the platform may be temporarily unavailable for maintenance, updates or any other technical reason, without this giving rise to any compensation.

Liability

Tayba Travel cannot be held liable for:

• Temporary interruptions of the service,
• Errors or omissions resulting from information provided by the user,
• The consequences of inappropriate or non-compliant use of the platform.

Intellectual property

All content on the platform (texts, images, trademarks, logos, graphic elements) is protected by intellectual property law and remains the exclusive property of Tayba Travel or its partners.

Any unauthorised reproduction, representation or use is strictly prohibited.

Changes to the Terms of Use

Tayba Travel reserves the right to change these Terms of Use at any time. Users will be informed of any significant change via the platform.

Applicable law

These Terms of Use are governed by Belgian law. Any dispute falls within the exclusive jurisdiction of the Belgian courts.