General terms and conditions of sale

Translation provided for information. In case of any difference, only the French version is binding. Read the French version

Purpose

These General Terms and Conditions of Sale govern the services offered via the Tayba Travel platform relating to the support, coordination and facilitation of religious trips (Umrah and Hajj), as well as the associated services.

Tayba Travel acts as a support and coordination organisation, and not as a licensed travel organiser within the meaning of Belgian legislation on package travel.

Identification of the organisation

Tayba Travel is a non-profit association (ASBL) registered in Belgium under company number BE 0501.822.174, founded on 22 November 2012, with its registered office at Boulevard du Midi 35, 1000 Brussels.

The full legal information is available in the Legal notice on the platform.

Nature of the services

Tayba Travel offers:

• A service putting clients in contact with providers,
• Administrative and organisational support,
• A digital platform for configuring and following religious trips.

Transport, accommodation, meals and on-site services are provided by independent third-party providers selected by Tayba Travel.

Booking

The booking becomes effective after:

• Approval of the file by Tayba Travel,
• Receipt of the required payment,
• Express acceptance of these Terms and Conditions of Sale by the pilgrim.

Tayba Travel reserves the right to refuse any request that is incomplete, non-compliant or does not meet the required conditions.

Price

The prices displayed are in euros and are given for information before confirmation.

They may vary depending on:

• The departure dates,
• The actual availability of accommodation,
• The room type selected,
• The profile of the pilgrims (man, woman, child, baby, student).

The price confirmed when the booking is finally approved is binding.

Payment

Payment is made via a secure online payment solution.

Depending on the package chosen, payment may be:

• Made in full at the time of booking,
• Or split (deposit, then the balance before departure).

Cancellation by the pilgrim

Any cancellation request must be made in writing.

Cancellation fees may apply depending on:

• The date of the cancellation,
• The costs already incurred with third-party providers.

The specific cancellation conditions are given to the pilgrim at the time of booking.

Cancellation or change by Tayba Travel

Tayba Travel reserves the right to change or cancel a service in the event of:

• Force majeure,
• A decision by the competent authorities,
• Unavailability of third-party providers.

In such situations, Tayba Travel undertakes to inform the pilgrim as soon as possible and, where possible, to offer an alternative solution or a postponement.

Documents and formalities

The pilgrim is solely responsible for:

• The validity of their travel documents (passport valid for at least 6 months after the return date, visa, insurance),
• Compliance with the administrative, religious and local rules in force.

A visa refusal, a non-compliant document or a decision by the competent authorities cannot engage the liability of Tayba Travel.

Liability

Tayba Travel cannot be held liable for:

• Services provided by third-party providers,
• Delays, cancellations or changes imposed by airlines, authorities or providers,
• Administrative or regulatory decisions of the destination countries.

Tayba Travel's liability is strictly limited to its role of support and coordination.

Applicable law

These Terms and Conditions of Sale are governed by Belgian law. Any dispute falls within the exclusive jurisdiction of the Belgian courts.