Frequently asked questions

You can book your Umrah or Hajj directly through our digital platform by configuring your stay (dates, pilgrims, room type, options).
You can also contact us by phone or via WhatsApp: our team will support you at every step of the booking.

To make your booking, you will need a passport valid for at least 6 months after the return date, a passport photo that meets the standards, and a vaccination certificate (if required). Women under 45 travelling alone must be accompanied by a mahram.

Yes, you can change your booking under certain conditions. Changes are possible up to 30 days before departure, subject to availability. Change fees may apply depending on the type of change requested.

Our Umrah trips usually last between 8 and 15 days. We offer packages of different lengths to suit your availability and your spiritual needs.

Yes, all our packages include return flights departing from Brussels or other European cities. Flight details (airline, times) are sent when your booking is confirmed.

Yes, all our groups are accompanied by an experienced guide who speaks French and Arabic. The guide will help you with all the formalities and accompany you during the rites of Umrah.

Our hotels in Makkah are close to the Haram (between 100 m and 500 m depending on the package). In Madinah, the hotels are also close to the Prophet's Mosque to make getting around easier.

Yes, we offer different room types: quadruple, triple, double or single. You can choose the room type that suits you when you book.

Depending on the package, meals may be included on a half-board basis (breakfast and dinner) or breakfast only. Details are given for each package.

We take care of all the visa formalities for you. Simply send us the required documents (passport, photos, vaccination certificate) and we handle the whole process with the Saudi authorities.

The visa is usually obtained within 5 to 10 working days. We recommend sending us your documents at least 3 weeks before the departure date to avoid any delay.

We accept payment by bank card (Visa, Mastercard), bank transfer and cash in our offices. A 30% deposit is required when booking, with the balance due 30 days before departure.

Yes, we offer interest-free payment in 3 or 4 instalments for any booking made at least 60 days before departure. Contact us to discuss the available options.

The displayed prices are calculated in real time based on hotel availability, airfares and the chosen period. They include all the services mentioned in the package.

Rooms are allocated according to the room type booked and the make-up of your group. We do our best to respect your preferences while making sure every pilgrim is comfortable.

After your booking, you will receive a confirmation email with a summary of your trip. Our team will then contact you to collect the necessary documents and finalise the details of your pilgrimage.

If the visa is refused, we inform you immediately and work with you to find a solution. If no alternative is possible, a partial or full refund may be considered in accordance with the general terms and conditions of sale.